If your order has been shipped, it cannot be cancelled. Please read the Terms & Conditions page for more information.
Most Daffy Apple products are shipped via UPS Ground.
Petite Caramel Apple orders of 20+ cases may be shipped via a freight carrier, and orders for nonperishable products (cellophane bags, clear apple boxes, & caramel apple sticks) may be shipped via USPS.
UPS Ground has a guaranteed delivery schedule of 2-6 business days, depending on the zone, from Denver, CO (see map below). The stated 2-6 business day delivery time does not include the amount of time needed for processing and production.
UPS Ground shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays. Daffy recommends using a work or business address if you will not be home during the day.
Daffy does not require a signature for deliveries. Shipments that don't require a signature will be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage. The UPS driver will not leave the package, regardless of Shipper Release, if they feel the package may be stolen or damaged due to weather. Daffy will happily include any noted delivery instructions on the order’s package, however delivery is at UPS’s discretion.
If there are circumstances beyond Daffy’s direct control causing an order to be late or missed, we will not ship apples beyond normal ground service (UPS Ground) at our expense. These circumstances can include but are not limited to: orders lost due to website malfunction, carrier company errors, bad weather.
Any shipments that cannot be delivered due to severe weather and UPS's inability to deliver packages due to weather or other “Acts of God” are not refundable. Daffy, at its discretion, may cancel orders if there is a high probability the shipment will not arrive in time or be damaged due to severe weather. It is the customer's ultimate responsibility to contact Daffy to stop a shipment if the customer lives in an area where severe conditions may exist.
Daffy will send an email to the email address listed on the order with the package tracking information for all UPS packages. Tracking numbers are sometimes not available for orders shipped via USPS.
Daffy cannot ship Caramel Apples to Florida, Arizona, Hawaii, or Alaska. If you are ordering other products from our website, please contact us by phone to place your order. If your billing address is in one of these states, but your order will be delivered to a state that we can ship to, please contact us by phone to place your order.
Daffy cannot ship any products outside of the United States, to P.O. boxes, to the Virgin Islands, Puerto Rico, Guam, Military Boxes (A.P.O & F.P.O), or Canada.
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